Shipping & Returns FAQ

Shipping times kick in when your item(s) have left our distribution centre. Please allow for 1-3 business days for processing at our distribution centre according to our stock before your order is shipped.

Standard Shipping Time:
Standard Shipping to US: 2-7 business days.
Standard Shipping to Others: 3-15 business days.

Tracking Information:
Tracking information will begin delivering upon dispatch of your order.
You will receive your tracking number via the email used to place your order.
Please check your junk/spam folder if you cannot find the dispatch email.
To track your order via local courier, visit: https://www.17track.net/en

Liability Exclusion:
We are not liable for any losses incurred during:
Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados),
Terrorist attacks or Threats of Terrorism,
Customs service strikes/ Postal Service Strikes,
Civil Conflict, Riots, Invasions or Occupancy,
Extreme Weather Conditions, or Failure of telecommunication Networks.

Special Region Restrictions:
Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.

Yes. We can ship to an APO/FPO/DPO address, however transit times can take up to 45 business days. Clients may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.

All International Orders:
Skygiving cannot control any customs or import duties applied to your package by your local customs.
Any outstanding customs charges or import duties must be paid by the customer and we cannot be held responsible for these charges.
Customs charges or import duties are not included in the price of your items ordered.
Skygiving cannot tell you what the cost will be as customs policies and charges can vary from country to country.

Refused Delivery Policy:
If you refuse to accept delivery of the items you have purchased, the couriers may return the items back to Skygiving.
In the event that this happens, you will be refunded for your order once it is received back to our facility,
excluding the cost you paid for shipping as this aspect of your order was fulfilled.

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .

Damaged Item Handling:
We're really sorry to hear this! In the unlikely event that you've received a faulty item, please send an email to skygivingshop@gmail.com immediately with following information:
- Your order number
- Which item is damaged
- Photographic evidence
- Photo of the label

Return Policy for Damaged Goods:
Please do not return any damaged goods unless advised by a member of our support team – it may result in a slower resolution time.
All labels must still be attached to return the goods. Item(s) cannot be returned if the label has been cut/removed.

Damaged Parcel Claims:
If your parcel has been damaged upon delivery, please take photographic evidence and send it straight to customer support!
All claims for parcels arriving damaged must be made within 14 days of the delivery date.

Size Exchange Request:
If you want a size exchange after receiving your items, please send an email to skygivingshop@gmail.com immediately with following information:
- Your order number
- Which item you want a size exchange
- New size
- Photo of the label

Exchange Ineligibility Conditions:
Please note: If the item has been worn, washed, or used in any way (even with all labels attached), your item cannot be replaced due to industry standards on Health and Hygiene, and wear and tear.
Item(s) cannot be exchanged if the label has been cut/removed.

Exchange Cost Responsibility:
The customer will be required to cover any costs involved in exchanging your goods.
We are not the couriers and cannot be held liable for any costs incurred in using their services.

Exchange Timeframe Requirements:
Note: Once the return/exchange/refund claim is approved, please send out the items within 7 days. Otherwise, the claim will be invalid.
All claims for size exchange must be made within 14 days of the delivery date.

Pre-shipment Modifications:
We can change your item / shipping address before the item ships. Just email to skygivingshop@gmail.com immediately with following information:
- Order number
- Wrong item name / shipping address
- Correct item name, size, and color / shipping address

Post-shipment Restrictions:
We are unable to make any changes or amendments to your order if your order has shipped.

Refund Policy:
Please note: We do not issue refunds on non-faulty items.
We will process a refund after your returned item is received back at our facility and all details are confirmed.
However, we do treat each return on a case-by-case basis, and cash refunds may be eligible.

Claim Validity Timeframe:
Note: Once return/exchange/refund claims are approved, please send out the items within 7 days. Otherwise, the claims will be invalid.